SHIPPING, REFUNDS & FAQS

SHIPPING POLICY

Free local pickup at 600 Bronner Brothers Way SW, Atlanta, GA 30310, United States.

Orders will be processed and shipped within US 4-7 shipping day

International shipping estimated 7-21 days with USPS international rates 

REFUND POLICY

We are not currently doing returns or exchanges due to the nature of our products with the exception of waist beads. You can return or exchange waist beads if the packaging is unopened within 30 days of receiving the product. Incient Roots will not cover the return shipping fee. Please contact incientroots@gmail.com if you have any questions about returns.

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Frequently asked questions

WHAT IS YONI?


YONI is a Sanskrit word with various meanings such as "womb, vulva, vagina; place of birth, source, etc!!! It's a WOMAN'S Divine powerful place that birth's life!!!!




Are there any harmful chemicals in your products?


ABSOLUTELY NOT?! I have a super strict cruelty free policy! All handmade products are free of all the Nasties & skin irritants! No synthetic colors, fragrances or anything you can't spell! We only use pure and powerful plant based oils, teas, and extracts to promote healthy fresh skin!




Do you have samples available?


From time to time I do have samples available! I encourage you to sign up for the email list to have early access to products!




I have sensitive skin can I use your products?


We are very pleased to say that you absolutely can! It's packed full of soothing, calming anti inflammatory botanical herbs and oils for delicate and sensitive skin! We always suggest performing a patch test on hidden skin first if you have concerns.




I have eczema can I use your products?


Eczema triggers are different for everyone so it's hard to say using our product won't cause a flare up. However we have had great results from customers prone to eczema. Always perform patch test on hidden skin if you have concerns.




Do you ship as gifts?


Most definitely! Incient Roots products makes the perfect gift! Just put (Gift) in the comments with correct shipping address for recipient!




What if a product is out of stock?


When you sign up on the email list we will notify you when it’s back on the shelves!




Can I cancel / change my order? Yes!


Please email incientroots@gmail.com with your order details. Doing this as quickly as possible gives us a greater chance of fixing the issue before shipping!




What's the shelf life?


Unopened products will last up to 12 months in a cool atmosphere.